Terms & Conditions

This Agreement governs all use of the services provided by CreatorPass OÜ ("CreatorPass", "we", "us", "our"), whether via our website (browser), or via any mobile application (distributed through official stores or other channels), or other means (collectively, "Services"). By registering, installing, accessing, or using the Services you accept and agree to be bound by this Agreement. If you do not agree, do not use the Services.

1. Eligibility; Account Security; Representations

1.1 You represent and warrant that you are at least eighteen (18) years old and have full legal capacity to enter into this Agreement.

1.2 You are responsible for maintaining the confidentiality and security of your account credentials. You are liable for all activity conducted under your account.

1.3 You agree to notify us immediately if you become aware of any unauthorized use of your account or a security breach.

2. Nature of the Services; Independent Intermediary Role

2.1 CreatorPass provides a neutral, independent intermediary platform — via web and/or mobile — to connect content creators ("Creators") and businesses ("Businesses") for potential promotional collaborations.

2.2 We facilitate matching, communication, account management, and collaboration workflows. We do not guarantee that any match or collaboration will result in performance, delivery, or any particular outcome.

2.3 All obligations for execution, delivery, payment, content creation, product/service provision, compliance with law, and fulfilment of agreed terms rest solely between Creators and Businesses.

2.4 CreatorPass is not a party to any agreement between Creators and Businesses, and disclaims any responsibility or liability for execution or results of collaborations.

3. User Obligations — Creators & Businesses

3.1 Creators must provide accurate, complete, and up-to-date identity and profile information. All content they provide must comply with applicable laws, third-party rights, and platform content standards.

3.2 Businesses must truthfully represent themselves and their offerings, and must fulfil their obligations toward Creators (payment, delivery of services or products) as agreed.

3.3 Any misrepresentation, fraud, repeated failure to deliver, or violation of the platform's standards — including circumventing platform processes — constitutes a material breach. Upon such breach we may suspend or permanently terminate access without refund.

3.4 Where a Business operates in a category that is subject to age-restricted regulations under applicable law — including but not limited to the sale or promotion of alcoholic beverages, tobacco products, gambling services, or other age-restricted goods and services — the Business is solely responsible for ensuring that all applicable age-verification requirements are met before providing any product, service, or experience to a Creator or any other visitor facilitated through the platform.

3.5 CreatorPass does not perform age verification on behalf of Businesses and accepts no liability for a Business's failure to comply with age-restriction laws. Any breach of applicable age-verification obligations by a Business constitutes a material breach of this Agreement and may result in immediate suspension or termination of the Business's account.

4. Non-Circumvention; Termination on Breach

4.1 Until a collaboration is formally confirmed via the platform and executed using platform mechanisms (payment, delivery, communication), users are prohibited from privately exchanging direct contact information (email, phone, social media, etc.) to negotiate or complete collaborations outside the platform.

4.2 Any attempt to circumvent our processes is a material breach.

4.3 In the event of such breach, we reserve the right to immediately terminate the offending user's account, ban the user indefinitely or permanently, and refuse any refund or further access to Services.

5. Acceptable Use; Misconduct; Platform's Broad Discretion

5.1 You shall not use the Services for unlawful, abusive, harassing, discriminatory, fraudulent, harmful or otherwise improper purposes.

5.2 You must not scrape, harvest, copy, reproduce, redistribute, or exploit platform content improperly, or engage in spamming, malware distribution, or unsolicited communications.

5.3 Even though CreatorPass is founded on trust and collaboration, we reserve the right — at our sole discretion — to remove, suspend, or ban any user (Creator or Business) for any reason, including suspected or actual misconduct, violation of these Terms, or at our discretion. Such action may be taken without explanation, without refund, and without liability to CreatorPass.

6. Intellectual Property; License to Use Content; Restrictions on Use of Platform Software

6.1 All intellectual property rights in CreatorPass — including trademarks, logos, UI, software code, design elements — are owned or licensed by CreatorPass.

6.2 By using our Services you grant CreatorPass a worldwide, royalty-free, non-exclusive license to display, store, distribute, and otherwise process any content you upload or generate via the Services, solely to the extent necessary to provide and operate the Services.

6.3 You may not copy, reproduce, reverse-engineer, decompile, disassemble, modify, or create derivative works of our software or platform. You may not redistribute our app or software in whole or in part, except as expressly permitted under applicable law.

6.4 By joining CreatorPass as a Business, you acknowledge and agree that CreatorPass may reference your business name and logo on our website, social media channels, and promotional materials to showcase the brands within our network. If you would prefer not to be featured, please contact us at legal@creatorpass.io and we will accommodate your request.

7. Data, Privacy & User-Generated Content

7.1 Users retain ownership of their own content and data.

7.2 CreatorPass acts as a data processor or service provider; we store and process data only to deliver the Services.

7.3 We commit to reasonable data security, confidentiality, backups, and compliance with applicable data-protection laws. For users in jurisdictions with data-protection requirements (e.g. EU), we maintain a separate Privacy Policy explaining data collection, use, storage, sharing, deletion, and user rights.

8. Service Level, External Dependencies, and No Guarantee of Uninterrupted Service

8.1 The Services are provided over the internet and may depend on third-party providers (hosting, payment processors, CDN, external APIs) whose performance is beyond our control.

8.2 While we strive to ensure reliability, we do not guarantee uninterrupted service or error-free performance generally.

8.3 Nonetheless, we aim to maintain at least 99% uptime for the core system each calendar month, excluding scheduled maintenance, security updates, force majeure, or outages due to third-party dependencies beyond our control.

8.4 We will use commercially reasonable efforts to notify Users in advance (by email or in-app notification) of planned maintenance or updates likely to cause downtime or interruption.

8.5 Beyond this commitment, we disclaim any warranty or guarantee of availability, performance, or suitability, and will not be liable for any damage, loss, or harm — including but not limited to data loss, business interruption, lost opportunities, or lost profits — resulting from downtime, delays, or service disruptions.

9. Payment, Subscription, Cancelation and Refunds (if applicable)

9.1 If we offer paid plans, subscription-based features, or premium functionality, payments will be processed by third-party payment providers under their own terms.

9.2 CreatorPass is not liable for payment processing errors, fees, or tax/fiscal obligations arising from payments.

9.3 Any refunds, cancellation, or subscription termination are at CreatorPass's sole discretion. In case of misuse, breach, or circumvention attempts, we may refuse refund or cancel service immediately.

10. Disclaimer of Warranty; Limitation of Liability; No Guarantee Toward Users

10.1 You acknowledge that use of the Services is at your sole risk. The Services (web or mobile), including all content, features, communications, or third-party external services accessible through them, are provided "as is" and "as available," without any warranty — express, implied or statutory — including warranties of merchantability, fitness for a particular purpose, or non-infringement.

10.2 CreatorPass makes no representation or guarantee that any collaboration between users (Creators and Businesses) will be successful, delivered, or produce any result. Any reliance on such collaborations is at your own risk.

10.3 CreatorPass is not liable for any direct, indirect, incidental, special, consequential, or punitive damages — including loss of profits, data, business interruption, lost opportunities, or other commercial damages — even if advised of the possibility of such damages.

10.4 In no event shall CreatorPass's aggregate liability to you exceed the amount paid by you to us in the prior twelve (12) months (if any).

11. Indemnification

11.1 You agree to defend, indemnify, and hold harmless CreatorPass OÜ, its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, losses, damages, costs, or expenses (including reasonable legal fees) arising from your breach of this Agreement, your misuse of the Services, your content or data, or your violation of applicable law or third-party rights.

12. Term, Suspension and Termination

12.1 CreatorPass may suspend or terminate your account — with or without prior notice — at its sole discretion, for any violation of this Agreement (including non-circumvention, misconduct, breach, fraud), or for any other reason considered appropriate by us.

12.2 Upon termination, we may refuse any refund, and all provisions of this Agreement intended to survive termination (such as intellectual property rights, limitation of liability, indemnification, data retention/deletion, governing law) remain in full force.

13. Amendments to the Agreement

13.1 We may revise or update this Agreement from time to time. The updated Agreement will be posted on our website or within the app, and we will notify Users by email or in-app notice.

13.2 Continued use of the Services after such notice constitutes your acceptance of the updated Agreement. If you do not agree, you must immediately cease use of the Services.

14. App Distribution & License — App Store, Google Play, Other Channels

14.1 Applicability. If you access CreatorPass via a mobile application distributed via an app store (including but not limited to Apple App Store or Google Play Store) or other distribution channels, then in addition to the foregoing terms, the provisions of this Section apply.

14.2 License Grant. CreatorPass grants you a limited, non-exclusive, non-transferable, non-sublicensable license to install and use the application ("Licensed Application") on Apple-branded devices you own or control (if via Apple App Store), or on devices permitted by the relevant store or distribution channel (if via other platforms).

14.3 Restrictions. You may not distribute, rent, lease, sublicense, resell, share, or otherwise make the Licensed Application available to third parties or over a network for use by multiple devices at the same time. You may not copy, reproduce, reverse-engineer, decompile, disassemble, modify, or create derivative works of the Licensed Application or any part thereof — except where such actions are permitted under applicable law.

14.4 Removal Upon Transfer. If you sell or transfer your device to a third party, you must remove the Licensed Application from that device before such transfer.

14.5 Maintenance, Support & External Services. Any maintenance, updates, bug-fixes or support for the Licensed Application are the responsibility of CreatorPass. We may, at our discretion, provide updates, patches, new features or improvements. We may also integrate or permit access to third-party services ("External Services"). Use of any External Services is at your own risk. CreatorPass and the third parties providing External Services disclaim any liability for their content, availability or performance.

14.6 Warranty & Liability Limitations for Mobile App. As with the Services generally, the Licensed Application is provided "as is" and "as available," without any warranty — express or implied. CreatorPass disclaims all warranties to the fullest extent allowed by law, and limits liability as set out in Section 10.

14.7 Developer Identity; Contact Information. Our developer identity is: CreatorPass OÜ. Contact address and email are specified at the end of this Agreement.

14.8 Compliance with Store & Third-Party Terms. Use of the Licensed Application is subject to the terms of the store or distribution channel through which you obtained it (for example Apple's App Store terms). You agree to comply with any applicable third-party terms, and understand that CreatorPass is responsible for the Licensed Application, not the store. (For iOS, this conforms with requirements that a custom EULA must acknowledge that the license is between you and us, not Apple.)

14.9 Android / Google Play Specific Note. While distribution via Google Play Store does not legally require a separate EULA, publishing a custom EULA is strongly advisable to protect intellectual property, limit liability and control permitted use.

14.10 Privacy; Data-Safety; Compliance. If you obtain the application via Google Play (or other app store requiring data-safety disclosures), you must comply with applicable data-privacy laws and store policies. You must review and accept our Privacy Policy and any data-safety disclosures.

15. Governing Law; Dispute Resolution; Arbitration

15.1 This Agreement and any dispute arising under or relating to it shall be governed by the laws of Estonia, without conflict-of-law provisions.

15.2 Any dispute, claim, or controversy arising out of or relating to this Agreement, your use of the Services, or any related matter shall be finally resolved by binding arbitration under the rules of the Arbitration Institute of the Estonian Chamber of Commerce and Industry, with a single arbitrator, in the Estonian language (or another mutually agreed language), unless otherwise agreed by the parties. The arbitration shall take place in Tallinn. The arbitral award shall be final and binding on both parties.

15.3 By agreeing to this Agreement, you waive any right to a trial by jury or to participate in any class-action lawsuit.

16. Severability; Entire Agreement

16.1 If any provision of this Agreement is found invalid, unlawful, or unenforceable by a court or tribunal of competent jurisdiction, that provision will be limited or severed to the minimum extent required, and the remainder of the Agreement remains in full force and effect.

16.2 This Agreement (together with any referenced documents, such as our Privacy Policy) constitutes the entire agreement between you and CreatorPass concerning the Services, superseding all prior or contemporaneous agreements or understandings, whether written or oral.

17. Contact Information

For any questions, complaints or claims regarding this Agreement or the Services, please contact us at: